Customer Communication

SMS Policy

How we use SMS for genuine customer orders and dispatch-related account updates.

Last updated: 9 November 2026

S.S FOOTCARE (Proprietor: Salman, GSTIN 09PLGPS5714H1ZE) uses SMS to communicate with customers about their genuine footwear orders, invoices and dispatches. Messages are sent through the applicable registered telecom resources and in accordance with telecom requirements.

1. Types of messages

2. Who receives payment reminders?

Reminders are intended for the customer or authorised business contact associated with the relevant order. A vehicle number is included as a reference to help identify the dispatched consignment. We do not intend to send payment reminders to unrelated recipients. If you receive a message for a vehicle or order you do not recognise, contact us so we can investigate and correct our records.

3. Information in a reminder

A reminder may include the vehicle registration number, reason for the balance, relevant date, pending amount and a payment/contact destination. The amount and reason must correspond to the relevant order and invoice records. Please verify the invoice and payment instructions with us if anything is unclear.

4. Consent and contact information

We use contact details provided in connection with a customer enquiry, order, invoice or authorised business transaction for relevant service communication. Promotional consent, where required, is collected separately and is not a condition for receiving service.

5. Opt-out and wrong-recipient requests

For promotional SMS preferences or to report a wrong-number message, contact +91 81681 75314 or support@transportpay.info. You may also use the preference/complaint channels provided by your telecom operator. Service messages necessary to administer an existing order or outstanding invoice may continue where permitted by applicable rules.

6. Message frequency and charges

Service-message frequency depends on order, dispatch and payment status. Your telecom operator may apply standard SMS charges under your plan.

7. Grievances

Contact Salman, S.S FOOTCARE, Etmadpur Road, Near Indian Oil Petrol Pump, Hasanpur, Mundi Jahangirpur, District Agra, Uttar Pradesh – 283201; email support@transportpay.info; phone +91 81681 75314.